- Expert in usability testing, interviews, and surveys
- Skilled in scaling UX research teams and processes
- Proven impact on key metrics like sign-up and payment conversions
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Experience
8 months (Mar 2024 – Oct 2024)
Established and led UX research operations for a digital wallet launch to the LATAM market.

1 year (Nov 2022 – Nov 2023)
Guided strategic research initiatives for Kinsta’s cloud hosting platform transformation.
4 years (Nov 2018 – Oct 2022)
Led user research initiatives for a global digital wallet serving 40M+ users.

2 years, 4 months (Oct 2015 – Jan 2018)
Led user-focused redesign of B2B enterprise insurance software.
Case studies

Side projects


Activity
Publication
Kristiyan Lukanov, Horia A. Maior, and Max L. Wilson. 2016.
Using fNIRS in Usability Testing: Understanding the Effect of Web Form Layout on Mental Workload.
In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI ’16). ACM, New York, NY, USA, 4011-4016. DOI, download, Google Scholar.